If you received a notice asking you to submit further documentation — for example, documents related to your household, your income or your lawful presence status — you may submit documents to Covered California through your online account using these easy steps.

NOTE: Check THIS list to make sure you are submitting the right document. (If you've received a request for documentation regarding your incarceration status, you may submit an attestation form.)

To submit documents to Covered California online:
  1. Scan or take a photo of the document you want to upload.  Save it to your computer.
  2. Log on to your account at CoveredCA.com
  3. Click on the "View Past Application" link located on the right of the home page, below "More Actions."
    • If this option is not available on the home page, you may call the Covered California Service Center to confirm whether or not you need to submit documents.
  4. Click "Documents & Correspondence."
  5. Select the “Upload New Document” link in the green box.
  6. Select "Upload Document."
  7. Select the "Document Type" in the drop down menu.
    • Note: Not all accepted document types are located in this drop down. If you do not see your document type, please select the most similar.
  8. Click the "Browse" button to find the document that you want to upload from your computer.
  9. Click "Upload."
  10. To confirm that your document uploaded, look for the text in light green that says, "File uploaded successfully." NOTE: If you get a "File type not supported" error message, you may need to change the file extension from all capital letters, such as JPG, to lower case letters like jpg.
  11. Select “CLOSE” to go back to the “Uploaded Document” page.
  12. You can click the "View" option to be sure you uploaded the right document.
  13. The “Back” button will return you to the “Submit Verification” page to repeat the process for any other any other requested documents.
  14. Once you have uploaded documents you will go to the bottom of the page and select the “Submit” button. You will receive a verification ID as a reference number.
  15. You will now be taken back to the home page.

Remember: If you need assistance, please call our Service Center Mon-Fri between 8am-6pm or you can direct message us on Facebook and Twitter.     

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HBEX Covered California | PO Box 989725 | West Sacramento, CA 95798
800-300-1506 CoveredCA.com &
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